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Why can't Phonzy can't hear me?

  • Please ensure that microphone permissions are switched on, on your device
  • For iOS go to Settings/ Privacy/ Microphone and switch on (green) the Phonics with Phonzy app
  • Please ensure your fingers or hand are not covering the device microphone
  • Try speaking up! Phonzy likes to encourage kids to speak aloud!

Why can’t I hear any sound?

  • Check the Side Switch on the side of your device and make sure that the orange dot or line is not showing
  • Turn up the volume using the buttons on the side of your device
  • Maybe you need to restart your device. See “Restart iPad” here

Why isn't the camera turned on for Funny faces Activity?

  • Please ensure that camera permissions are switched on, on your device. For iOS go to Settings/ Privacy/ Microphone and switch on (green) the Phonics with Phonzy app.

Why are the photos with Phonzy not saved to my photos/camera roll?

  • Please ensure that photos permissions are switched on, on your device. For iOS go to Settings/ Privacy/ photos and switch on (green) the Phonics with Phonzy app.

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